Refund policy
Contacting Radboards
If you have any questions at any time about Radboards or about your order, call us at +91 9620401022, Monday – Friday - 11:00 am to 8:00 pm, or email us at: support@radboards.in
We always welcome your comments and suggestions for ways to serve you better. If you have questions about radboard products, how to operate them or if you want to speak directly with someone who can explain features and guide you through operation or use of your hoverboard, our trained customer service representatives are ready to assist you at our customer call center.
Pricing and Specifications
Features, specifications, prices, and availability of products and services are subject to change without notice. If you visit the site and come back later to make a purchase, please make sure you view the current price of the item you intend to purchase because as stated above, the price might be different than the price was an hour, day, or week ago. Special offers or promotions are valid only for the dates indicated. If you discover a discrepancy in any pricing, information or offers on our website, please take a moment to notify us so that we can investigate and possibly change the content or information to more accurately define and describe the product, service, or pricing involved.
Ordering and Shipping
Pre-orders
When you see a "Pre-Order" button next to a product, you can place an order for that product from Radboards— even though the product may not yet be in stock. Shipping dates will vary, depending on the model and when we expect to receive new inventory. To find the expected availability date for any given model, just click the "pre-order" button. The anticipated shipping date will be shown on the "Model Detail" page of our website. All ship dates, however, are approximate and subject to shipping and distribution channels that are out of our control and delivery dates may change without prior notice.
Security
All online transactions with Radboards are conducted on a secure server and all credit card information is encrypted. Servers are protected by secure firewalls and monitoring through an intrusion detection system.
Canceling an Order
Any cancellation needs to be done before 24 hours of shipment. Order cancellation less than 24 hours will not be considered. On cancellation, you will receive a refund within 3-5 business days.
Returning a Product
Important Customer Advice: To prevent any potential problems or returns, it's always best NOT to accept delivery if the carton or packaging in which your product arrives is damaged. Please file a package damage form with the carrier and refuse the delivery.
Not satisfied with the product you received?
· If you are unhappy with your purchase, you must contact Radboards within 48 hours of receiving the product(for reasons other than damage, defect or incorrect product) by phone or email to discuss your issues and request a Return Merchandise Authorization.
Return Merchandise Authorization (RMA):
A Return Merchandise Authorization (RMA) must be requested within 72 hours from the date of receipt of the shipment. To request an RMA, you must contact the service team at support@radboards.in
Steps to Request an RMA:
1. Email the Service Team: Send an email to support@radboards.in within 72 hours of receiving your shipment.
2. Request an RMA: In your email, clearly state that you are requesting an RMA and provide relevant details such as the reason for the return and also include the details like your name, phone number, address, email, and the purchase date.
Conditions for Refund:
· You need to fulfill all the following conditions to qualify for a refund:
ü An RMA must be obtained within 72 hours.
ü If the return reason is not due to a product failure, the return shipping cost will be borne by the customer.
ü The RMA number and necessary contact information must be included with the returned product.
ü The product must be in good physical condition (not broken or damaged).
ü All accessories originally included with the purchase must be returned.
· If all these conditions are met, the amount will be credited back to the source account.